> Introduction
> Build Your Own Agents (Now with n8n)
> AgentBrains Inbox
> Validation - Synthetic Users & Digital Twins
> Becoming Digital Twins
> How AgentBrains Makes AI Work (End-to-End)
At AgentBrains, we help any business get real value from AI. Our platform lets you (or your clients) organize company knowledge, deploy AI employees/agents, and manage every conversation — all in one simple Control Panel. Most AI agents never make it to production. With AgentBrains, you can build, test, validate, and improve agents before (and after) launch—so they actually work in the real world.
You can now create your own agents using tools like n8n and plug them straight into the AgentBrains Control Panel.
Use our AgentBrains nodes in n8n to connect data, tools, and workflows.
Keep your agents grounded with the curated Knowledge Base stored in AgentBrains.
Manage everything centrally—setup, testing, scoring, monitoring, and improvement.
AgentBrains Inbox is your operational cockpit for AI assistants. It centralizes all live and sandbox/test conversations, applies consistent (customizable) scoring, and gives developers and system integrators a clear workflow to diagnose issues, ship fixes, and measure quality improvements over time.
Unified conversation hub: Stream, search, and filter every exchange from your agents—production and staging—by channel, agent, user, tag, or timeframe.
Custom scoring & goals: Define conversation success with configurable rubrics (e.g., resolution, accuracy, tone, safety, compliance). Weight criteria, set pass/fail thresholds, and compare performance by agent, flow, or release.
Triage that saves time: Auto-surface low-quality or off-policy chats. Flag regressions, cluster similar failure patterns, and route them into your fix queue.
A/B & canary friendly: Compare conversation scores across variants (prompts, tools, policies) to prove uplift before full rollout.
Analytics that matter: CSAT proxies, first-contact resolution, escalation rate, containment, handle time, deflection, and compliance coverage—out of the box and exportable.
Operational hygiene: Bulk tags, saved views, SLA rules, on-call digests, and weekly quality summaries.
APIs & webhooks: Ingest conversations and metadata from anywhere. Stream events out to your data warehouse, ticketing, or alerting.
AgentBrains auto-validates your Knowledge Base with a battery of tests to catch gaps and inaccuracies.
Select ready-made Synthetic Users, spin up as many conversations as you need, and attach the right scorecards. Results arrive as rich, drill-down reports you can act on immediately—zero ML expertise needed.
Persona: role, tone, patience, verbosity.
Behavior: scripts, objections, retries, multilingual hints.
Rules: allowed tools, required facts, score thresholds.
Each Synthetic User is easy to tailor. Set persona, intents, possible script examples and guardrails.
Pick from a curated set of scoring tests—or customize your own—and apply them to every conversation. Individual scores (accuracy, resolution, tone, safety, compliance, etc.) are attached to each thread for instant filtering and triage. AgentBrains also computes a single weighted aggregate score per conversation, clearly visible in your Inbox so you can spot wins (and risks) at a glance.
Train against realistic behavior—then let it evolve into the real thing.
AgentBrains Synthetic Users start as high-fidelity behavior models and, over time, learn from your production transcripts to become Digital Twins of your actual users and internal roles.
Generic Customer Support: Multi-turn clarifications, screenshots/serials, refund pressure
Pre-Sales / Sales: Feature comparisons, pricing objections, coupon/bundle logic
Technical Support: Logs, firmware versions, device pairing, step-by-step outcomes
Billing & Policy: Net terms, tax, RMA rules, compliance language checks
Intent library & scripts: Seed questions, edge cases, and escalation triggers.
Personas & constraints: Tone, patience, channel switching, recontact likelihood
Success criteria: Required facts, tool usage expectations, policy boundaries.
Noise & variability: Typos, slang, incomplete info, multi-language hints.
Your Synthetic Users evolve into Digital Twins as they learn from approved real conversations your AI agents and human teams have with customers.
Conversation-driven learning: Regularly ingest vetted transcripts to refine intents, vocabulary, objections, and patience profiles.
Role-true replicas: Gradually align to your actual segments and roles (e.g., Enterprise SecOps Buyer, Warranty-Within-30-Days, Tier-2 Support).
Your Synthetic Users evolve into Digital Twins as they learn from approved real conversations your AI agents and human teams have with customers.
n8n Nodes: Drop-in nodes to make building workflows seamless and quick.
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List of companies and their respective ERP and/or CRM products:
ERP: Microsoft Dynamics 365 Finance, Microsoft Dynamics 365 Supply Chain Management
CRM: Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Customer Service
CRM: Salesforce Sales Cloud, Salesforce Service Cloud
ERP: Oracle Fusion Cloud ERP, Oracle NetSuite
CRM: Oracle Advertising and Customer Experience (CX)
ERP: SAP S/4HANA
CRM: SAP Customer Experience
ERP: Infor CloudSuite
CRM: Infor Customer Experience Suite
ERP: Epicor ERP
CRM: Epicor CRM
ERP: QuickBooks Enterprise
CRM: QuickBooks Customer Manager
ERP: Workday Financial Management
CRM: Workday Customer Relationship Management
ERP: Sage Intact
CRM: Sage CRM
ERP: Zoho Books
CRM: Zoho CRM
CRM: HubSpot CRM
Ready to transform your integration services and tap into new revenue streams?
Apply for certification now and start delivering unparalleled AI-driven value to your clients.
