AgentBrains - Analytics & Insights

ANALYTICS & INSIGHTS

Turn Conversation Logs into Business Intelligence

Most AI platforms give you a raw list of chat logs and maybe a token count. AgentBrains gives you an executive dashboard. We automatically score, categorize, and analyze every interaction to tell you not just how much your agents are talking, but how well they are performing—and what your customers are actually saying.

HEALTH METRICS AT A GLANCE

The Operational Dashboard

Get a high-level view of your AI workforce’s performance across any time frame—yesterday, last month, or year-to-date.

The Aggregate Quality Score

The single "North Star" metric (0-100) that tells you if your agent is passing or failing.

Volume & Velocity

Track conversation load by hour, day, or week. Spot traffic spikes instantly to scale resources or adjust API limits.

Drill-Down Metrics

Don’t just look at the average. See the breakdown across specific Tests like Problem Solving, Information Completeness, and Ticket Completion.

Your Agent is your best listener. We help you hear what it hears.

Strategic Intelligence

Beyond performance scores, AgentBrains analyzes the content of the conversations to surface trends that impact your entire business.

"Why are so many people asking about the HDMI port?"

Identify recurring complaints or confusion about specific features. If 20% of your support chats mention "Login Failure" or "Battery Life," our system flags this as a product issue, not just a chat issue. Turn your support logs into a prioritized bug fix list for your engineering team.

Fix the holes in your Knowledge Base.

We track every time your agent says, "I don't have that information" or fails to resolve a query. We cluster these failures to show you exactly what is missing.

Example: "50 users asked about 'Enterprise SSO' this week, but your agent has no data on it." -> Action: Add an SSO doc to the Knowledge Base.

Know when customers are shopping around. Detect mentions of competitor names or specific competitive inquiries.

Example: A user asks, "How does your pricing compare to [Competitor X]?"

Insight: Track how often competitors are mentioned and analyze whether your agent is successfully winning those arguments based on your "Objection Handling" rules.

Prove Improvement Over Time

Trend Analysis & Batch Scoring

For System Integrators, showing progress is key to retaining clients. Use our batch analysis to compare performance month-over-month.

Regression Testing

Did the new prompt update you shipped last Tuesday improve the Resolution Rate or hurt it? Compare the "Pre-Update" batch vs. the "Post-Update" batch.