BUILD IT ONCE. POWER EVERY AGENT.

Synthetic Testers & Digital Twins

Ship agents that actually make it to production—and keep getting better.

Test with realistic simulations, then improve with real data.

AgentBrains provides Synthetic Users to stress-test your agents before they ever talk to a customer. These simulators mimic real human behavior to help you catch errors early. Once you launch, they evolve into Digital Twins—learning from your actual chat history to help you continuously refine and improve your AI's quality.

Why Synthetic Users?

Most AI agents never make it to production. With AgentBrains, you can build, test, validate, and QA agents before (and after) launch—so they work in the real world.

Grounded on your Knowledge Base

Keep answers correct by validating against curated
sources.

Behaviorally realistic

Multiturn clarifications, typos, slang, multilingual hints,
and incomplete info.

Score‑driven

Clear accuracy, resolution, tone, safety, and compliance
metrics.

Validation with Synthetic Users

Select ready‑made Synthetic Users, spin up as many conversations as you need, and attach the right scorecards. Results arrive as rich, drill‑down reports—no ML expertise required.

Customize in minutes — each Synthetic User is fully adjustable:

Persona: role, tone, patience, verbosity, channel preferences.

Behavior: scripts, objections, retries, multilingual hints, noise injection.

Rules: required facts, policy boundaries, score thresholds

Pick from a curated test library or bring your own. Each conversation receives:

Problem Solving: Evaluates if the agent provided an effective solution that fully resolved the issue.

Information Completeness: Checks if the agent answered every question without knowledge gaps or omissions.

Making A Sale: Assesses success in closing deals or advancing the sales pipeline

Customer Mood Change: Tracks if the interaction improved or worsened the customer’s sentiment.

Human-Free Issue Handling: Grades the ability to resolve issues without unnecessary human handoff.

On Task: Ensures answers remain specific and focused, avoiding generic filler.

Objection Handling: Evaluates effectiveness in overcoming pricing concerns or product hesitations.

YOUR LIVE CONVERSATIONS ARE THE FUEL 

Organized Like a Business. Not a Database.

As real customers chat with your agents, AgentBrains ingests transcripts and uses them to retrain your Synthetic Users. With every interaction, they get smarter, and more accurate at testing the issues your business actually sees in the wild.

Conversation-driven learning

Real transcripts sharpen intents,
vocabulary, objections, edge cases, and
patience profiles—so simulations mirror
reality.

Role-true replicas

Over time, Synthetic Users converge into
Digital Twins that reflect your real
segments and roles

the more real conversations you run through AgentBrains the better your Synthetic Users perform — turning pre-launch validation into a living, production-grade training loop.