{ "name": "AgentBrains - Customer Support Assistant (RAG Agent)", "flow": [ { "id": 1, "module": "gateway:CustomWebHook", "version": 1, "parameters": { "hook": 3270664, "maxResults": 1 }, "mapper": {}, "metadata": { "designer": { "x": 0, "y": 0 }, "restore": { "parameters": { "hook": { "data": { "editable": "true" }, "label": "Customer support example flow" } } }, "parameters": [ { "name": "hook", "type": "hook:gateway-webhook", "label": "Webhook", "required": true }, { "name": "maxResults", "type": "number", "label": "Maximum number of results" } ], "interface": [ { "name": "message", "type": "text" }, { "name": "conversation_id", "type": "text" }, { "name": "customer_name", "type": "text" } ] } }, { "id": 2, "module": "app#agentbrains-pulssc:getCompanyData", "version": 1, "parameters": { "__IMTCONN__": 7785706 }, "mapper": {}, "metadata": { "designer": { "x": 300, "y": 0 }, "restore": { "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "app#agentbrains-pulssc" }, "label": "ATN Stage" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:app#agentbrains-pulssc", "label": "Connection", "required": true } ] } }, { "id": 3, "module": "ai-local-agent:RunLocalAIAgent", "version": 0, "parameters": { "makeConnectionId": 5454725 }, "mapper": { "files": [], "message": "{{1.message}}", "timeout": "", "threadId": "", "outputType": "make-schema", "modelConfig": { "recursionLimit": 300, "iterationsFromHistoryCount": "10" }, "defaultModel": "large", "outputSchema": [ { "help": "", "name": "answer", "type": "text", "label": "Answer", "default": "", "required": false, "multiline": false }, { "help": "", "name": "imageId", "type": "text", "label": "Image ID", "default": "", "required": false, "multiline": false } ], "systemPrompt": "You are a customer support agent for {{2.companyInfo}}. Always ground your answers in the AgentBrains knowledge base: use the 'Retrieve Text from RAG' tool to find accurate context before answering, and use 'Retrieve Images from RAG' whenever a diagram or product photo would help the customer. Respond ONLY with a single minified JSON object, no markdown, no extra text, in exactly this shape: {\"answer\": \"\", \"imageId\": \"\"}." }, "metadata": { "designer": { "x": 600, "y": 0 }, "restore": { "expect": { "files": { "mode": "chose" }, "outputType": { "label": "Data structure" }, "defaultModel": { "mode": "chose", "label": "LargeModel: gpt-5-mini. Reasoning: low. Powerful model built for complex logic puzzles and high-level reasoning tasks" }, "outputSchema": { "items": [ null, null ] } }, "parameters": { "makeConnectionId": { "data": { "scoped": "true", "connection": "ai-provider" }, "label": "OpenAI" } } }, "parameters": [ { "name": "makeConnectionId", "type": "account:ai-provider,openai-gpt-3,anthropic-claude,gemini-ai-q9zyjp,ai-agent-foundry-openai,ai-agent-foundry-non-openai,mistral-ai,cohere,groq,ai-agent-xai,amazon-bedrock,ai-agent-openai-compatible", "label": "Connection", "required": true } ], "expect": [ { "name": "defaultModel", "type": "select", "label": "Model", "required": true }, { "name": "systemPrompt", "type": "text", "label": "Instructions" }, { "name": "message", "type": "text", "label": "Input", "required": true }, { "name": "files", "spec": [ { "name": "fileName", "type": "filename", "label": "File name", "semantic": "file:name" }, { "name": "data", "type": "buffer", "label": "Data", "semantic": "file:data" } ], "type": "array", "label": "Input files" }, { "name": "threadId", "type": "text", "label": "Conversation ID" }, { "name": "modelConfig", "spec": [ { "name": "tokenLimit", "type": "hidden", "label": "Max output tokens" }, { "name": "recursionLimit", "type": "hidden", "label": "Steps per agent call" }, { "name": "iterationsFromHistoryCount", "type": "number", "label": "Maximum conversation history" } ], "type": "collection", "label": "Model configuration" }, { "name": "timeout", "type": "number", "label": "Step timeout", "validate": { "max": 600, "min": 120 } }, { "name": "outputType", "type": "select", "label": "Response format", "required": true, "validate": { "enum": [ "text", "make-schema", "udt-schema" ] } }, { "name": "outputSchema", "spec": [ { "name": "name", "type": "text", "label": "Name", "required": true, "placeholder": "Enter name" }, { "name": "label", "type": "text", "label": "Label" }, { "name": "help", "type": "text", "label": "Description", "placeholder": "Enter description" }, { "name": "type", "type": "udttype", "label": "Type", "required": true } ], "type": "udtspec", "label": "Response structure", "required": true } ], "advanced": true }, "tools": [ { "name": "Retrieve Images from RAG", "description": "Semantic search for relevant images (diagrams, product photos) in the knowledge base. Returns candidate image IDs.", "flow": [ { "id": 11, "module": "app#agentbrains-pulssc:retrieveImages", "version": 1, "parameters": { "__IMTCONN__": 7785706 }, "mapper": { "topK": "5", "query": "{{3.query}}" }, "metadata": { "designer": { "x": 447, "y": 324 }, "restore": { "expect": { "query": { "extra": { "aiHelp": "The natural language image search phrase to retrieve relevant images from the knowledge base." } } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "app#agentbrains-pulssc" }, "label": "ATN Stage" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:app#agentbrains-pulssc", "label": "Connection", "required": true } ], "expect": [ { "name": "query", "type": "text", "label": "Query", "required": true }, { "name": "topK", "type": "integer", "label": "Top K", "required": true } ] } } ] }, { "name": "Retrieve Text from RAG", "description": "Semantic search over the AgentBrains knowledge base for text context relevant to the customer's question.", "flow": [ { "id": 16, "module": "app#agentbrains-pulssc:retrieveText", "version": 1, "parameters": { "__IMTCONN__": 7785706 }, "mapper": { "topK": "5", "index": "6a1ffd3bf8891c9885878131", "query": "{{3.query}}" }, "metadata": { "designer": { "x": 835, "y": 308 }, "restore": { "expect": { "index": { "mode": "chose", "label": "Core Text Index (All Documents)" }, "query": { "extra": { "aiHelp": "The natural language question or search phrase to retrieve relevant knowledge base context for." } } }, "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "app#agentbrains-pulssc" }, "label": "ATN Stage" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:app#agentbrains-pulssc", "label": "Connection", "required": true } ], "expect": [ { "name": "index", "type": "select", "label": "Index" }, { "name": "query", "type": "text", "label": "Query", "required": true }, { "name": "topK", "type": "integer", "label": "Top K", "required": true }, { "name": "metadata", "type": "text", "label": "Metadata JSON" } ] } } ] } ] }, { "id": 4, "module": "builtin:BasicRouter", "version": 1, "mapper": null, "metadata": { "designer": { "x": 900, "y": 0 } }, "routes": [ { "flow": [ { "id": 12, "module": "app#agentbrains-pulssc:getAttachment", "version": 1, "parameters": { "__IMTCONN__": 7785706 }, "filter": { "name": "Has image", "conditions": [ [ { "a": "{{3.jsonResponse.imageId}}", "b": "", "o": "text:notequal" } ] ] }, "mapper": { "id": "{{3.jsonResponse.imageId}}" }, "metadata": { "designer": { "x": 1224, "y": -133 }, "restore": { "parameters": { "__IMTCONN__": { "data": { "scoped": "true", "connection": "app#agentbrains-pulssc" }, "label": "ATN Stage" } } }, "parameters": [ { "name": "__IMTCONN__", "type": "account:app#agentbrains-pulssc", "label": "Connection", "required": true } ], "expect": [ { "name": "id", "type": "text", "label": "Attachment ID", "required": true } ] } }, { "id": 13, "module": "gateway:WebhookRespond", "version": 1, "parameters": {}, "mapper": { "body": "{\n \"message\": \"{{3.jsonResponse.answer}}\",\n \"image_url\": \"{{12.url}}\",\n \"conversation_id\": \"{{1.conversation_id}}\"\n}", "status": "200", "headers": [ { "key": "Content-Type", "value": "application/json" } ] }, "metadata": { "designer": { "x": 1544, "y": -186 }, "restore": { "expect": { "headers": { "mode": "chose", "items": [ null ] } } }, "expect": [ { "name": "status", "type": "uinteger", "label": "Status", "required": true, "validate": { "min": 100 } }, { "name": "body", "type": "any", "label": "Body" }, { "name": "headers", "spec": [ { "name": "key", "type": "text", "label": "Key", "required": true, "validate": { "max": 256 } }, { "name": "value", "type": "text", "label": "Value", "required": true, "validate": { "max": 4096 } } ], "type": "array", "label": "Custom headers", "validate": { "maxItems": 16 } } ], "advanced": true } } ] }, { "flow": [ { "id": 14, "module": "gateway:WebhookRespond", "version": 1, "parameters": {}, "filter": { "name": "No image", "conditions": [ [ { "a": "{{3.jsonResponse.imageId}}", "b": "", "o": "text:equal" } ] ] }, "mapper": { "body": "{\n \"message\": \"{{3.jsonResponse.answer}}\",\n \"conversation_id\": \"{{1.conversation_id}}\"\n}", "status": "200", "headers": [ { "key": "Content-Type", "value": "application/json" } ] }, "metadata": { "designer": { "x": 1236, "y": 158 }, "restore": { "expect": { "headers": { "mode": "chose", "items": [ null ] } } }, "expect": [ { "name": "status", "type": "uinteger", "label": "Status", "required": true, "validate": { "min": 100 } }, { "name": "body", "type": "any", "label": "Body" }, { "name": "headers", "spec": [ { "name": "key", "type": "text", "label": "Key", "required": true, "validate": { "max": 256 } }, { "name": "value", "type": "text", "label": "Value", "required": true, "validate": { "max": 4096 } } ], "type": "array", "label": "Custom headers", "validate": { "maxItems": 16 } } ], "advanced": true } } ] } ] } ], "metadata": { "instant": true, "version": 1, "scenario": { "roundtrips": 1, "maxErrors": 3, "autoCommit": true, "autoCommitTriggerLast": true, "sequential": false, "slots": null, "confidential": false, "dataloss": false, "dlq": false, "freshVariables": false }, "designer": { "orphans": [] }, "zone": "eu1.make.com", "notes": [] } }